Shipping Policy

We aim to dispatch orders within 3-5 business days of receiving your order.

Delivery Service

The courier we use will vary depending on the size, weight and nature of your order. Orders will typically be sent using a 24 or 48-hour delivery service, and all orders will be sent with tracking where available.

Once your order has been dispatched, we will provide tracking information so you can follow its progress.

Delivery times are estimates and may occasionally be affected by courier delays or circumstances outside our control.

Need Your Order by a Specific Date?

If you require your order by a particular date, please let us know when placing your order. We will always do our best to accommodate specific delivery requirements, although we cannot guarantee a particular delivery date unless this has been agreed with you in advance.

Delivery Information

The customer is responsible for providing accurate and complete delivery details when placing an order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

The customer is also responsible for ensuring that someone is available to accept delivery at the specified address.

Larger or heavier orders may be delivered on a pallet. Where a pallet delivery is required, the customer must ensure that suitable access is available and that the delivery can be safely received.

Pallets are not collected or returned by our delivery service. Customers are responsible for arranging the disposal or recycling of pallets following delivery.

If a delivery cannot be completed because suitable access is unavailable, nobody is available to receive the goods, or incorrect delivery information has been provided, additional delivery or redelivery charges may apply.

Delivery Damage

Please inspect your order as soon as reasonably possible after delivery. If your goods arrive damaged, please contact us at info@coffee-machine-exchange.co.uk as soon as possible and provide photographs of the packaging and goods so that we can investigate the issue with the courier.

Nothing in this Shipping Policy affects your statutory rights.